Driven Health LLC
At Driven Health, we are committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how Driven Health LLC (“Driven Health,” “we,” “our,” or “us”) collects, uses, stores, and discloses information when you use our website, telehealth services, wellness programs, mobile communications, and related services. By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

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Name
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Date of birth
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Phone number
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Email address
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Mailing address
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Emergency contact information
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Government-issued identification when required

Health & Medical Information

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Medical history
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Medications and allergies
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Laboratory results
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Vital signs and biometric data
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Treatment plans
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Health questionnaires and assessments
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Telehealth consultation notes
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Prescription and supplement history
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Payment Information

Payments may be processed through secure third-party payment processors. Driven Health does not store full credit card information on our servers.

Technical & Website Information

When you use our website, we may automatically collect:

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IP address
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Browser type
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Device information
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Website usage activity
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Cookies and analytics data
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2. How We Use Your Information

We may use your information to:

Provide healthcare and wellness services

Schedule appointments and follow-up care

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Process payments and memberships
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Communicate regarding treatment plans
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Send educational or promotional materials

Improve website functionality and user experience

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Maintain medical records
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Comply with legal and regulatory obligations

Prevent fraud, misuse, or unauthorized access

3. HIPAA & Protected Health Information

Driven Health may collect Protected Health Information (“PHI”) subject to the Health Insurance Portability and Accountability Act (“HIPAA”).

We maintain administrative, technical, and physical safeguards designed to protect your PHI. Your health information will only be used or disclosed:

For treatment, payment, and healthcare operations

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As authorized by you
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As required by law
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For public health or safety reporting obligations when legally required

Patients may request a separate Notice of Privacy Practices describing HIPAA rights in greater detail.

4. Telehealth Services

By participating in telehealth services, you acknowledge:

Telehealth may involve electronic communication platforms

While we use secure systems, no electronic transmission is completely secure

You are responsible for maintaining privacy on your device and internet connection

Telehealth services may be provided through third-party HIPAA-compliant platforms.

5. Text Messages, Emails & Communications

Driven Health may communicate with you through:

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SMS/text messaging
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Email
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Phone calls
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Patient portals
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These communications may include:

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Appointment reminders
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Follow-up instructions
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Billing notifications
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Wellness updates
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Educational content
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Promotional offers
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consenting to receive messages from the business

personal info will not be shared with third parties for marketing purposes

message frequency (number of messages/month/week/etc., frequency varies, or recurring messages)

patients may reply STOP (or other keywords) to opt-out of future messaging

patients may reply HELP for more information

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message and data rates may apply
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6. Cookies & Website Analytics

Our website may use cookies and analytics tools to:

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Improve website performance
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Analyze visitor behavior
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Customize user experience
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Support advertising and marketing efforts

You may disable cookies through your browser settings; however, portions of the website may not function properly.

7. Sharing of Information

We do not sell your personal health information.

We may share information with:

Healthcare providers involved in your care

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Laboratories and pharmacies
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Payment processors
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HIPAA-compliant technology vendors
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Legal or regulatory authorities when required by law

Business partners performing services on our behalf under confidentiality obligations

8. Data Security

Driven Health implements reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no system can guarantee absolute security.

9. Your Rights

Depending on applicable state and federal law, you may have the right to:

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Access your records
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Request corrections to your information
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Request restrictions on certain disclosures

Request communication through alternative methods

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Withdraw consent where applicable
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Request deletion of non-medical information when legally permissible

To exercise these rights, contact us using the information below.

10. Retention of Information

We retain medical and personal records in accordance with applicable federal and state laws, professional licensing requirements, and operational needs.

11. Third-Party Links

Our website may contain links to third-party websites. Driven Health is not responsible for the privacy practices or content of external websites.

12. Children’s Privacy

Our services are not directed toward children under 13 without parental or legal guardian involvement. We do not knowingly collect personal information from children without appropriate consent.

13. State-Specific Privacy Rights

Residents of certain states, including California, Virginia, Colorado, Connecticut, and others, may have additional privacy rights under applicable state privacy laws.

Requests regarding state privacy rights may be submitted using the contact information below.

14. Changes to This Privacy Policy

Driven Health reserves the right to update or modify this Privacy Policy at any time. Updated versions will be posted on our website with a revised effective date.

15. Contact Information

Driven Health LLC
Website: www.mydrivenhealth.com
Email: info@mydrivenhealth.com

If you have questions regarding this Privacy Policy or your personal information, please contact us directly.